Amazon Responds to DC Lawsuit, Claims Drivers Encountered ‘Targeted Incidents’
DC claims Amazon was not forthcoming about delivery modifications in two zip codes; Amazon stated that drivers faced issues like ‘carjacking, vehicle theft, armed robbery, and assault.’
Amazon has responded to a lawsuit from the District of Columbia, which asserts that the online giant “deliberately” and “secretly” ceased deliveries to “historically underserved” black neighborhoods.
When customers raised concerns about delays, Schwalb claimed that Amazon misled them by citing “natural fluctuations in shipping circumstances.”
Schwalb asserted that although Amazon maintains that these changes were made to ensure driver safety, it is essential for the company to “be transparent about those decisions” so consumers can make informed choices regarding their purchases.
He alleged that Amazon’s actions violate the Consumer Protection Procedures Act (CPPA).
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“Additionally, if Amazon had been transparent about its exclusion practices, Prime members in those zip codes could have explored alternative options for meeting their fundamental needs,” Schwalb stated. “This is especially crucial for consumers in historically underserved areas of the District, who often experience inferior service based on their location.”
In a statement to The Epoch Times, an Amazon representative denied the allegations, describing the claims regarding the company’s business practices as “discriminatory and deceptive” as “categorically false.”
“We aim to deliver as quickly as possible to every zip code nationwide; however, we must prioritize the safety of our delivery drivers,” said Kelly Nantel.
She noted that there have been “targeted acts” of violence against Amazon drivers in the zip codes mentioned in the lawsuit, including “carjacking, vehicle theft, armed robbery, assault, and other types of gun violence.”
“We made the considered decision to modify our operations, including adjusting delivery routes and schedules, solely for the purpose of protecting drivers’ safety,” Nantel explained. “We are consistently transparent with customers regarding when they can expect their orders to arrive during the shopping and checkout process.”
Nantel also stated that Amazon is open to collaborating with Schwalb on mitigating crime and enhancing safety in the area, as the company continuously monitors safety conditions for “the best interest of our customers, employees, and those who deliver on our behalf.”
