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Social Security Unveils New Measures for Enhanced Transparency


The agency is recording and sharing meetings online, along with various other initiatives, to keep both the public and staff informed.

On Monday, the Social Security Administration (SSA) announced several new measures to enhance transparency and accountability in light of the new Trump administration.

These measures include broadcasting recordings of weekly meetings, optimizing real estate operations to reduce costs, downsizing the workforce, fortifying beneficiary identity verification processes, and offering a “truthful and transparent view” of the hold times for the agency’s national 800 number, as indicated in a statement from the SSA on March 24 statement.

“President Trump has made it clear that effective governance must prioritize the public. This begins with transparency regarding how government makes decisions and manages the resources entrusted to it,” stated Lee Dudek, acting commissioner of Social Security.

The SSA holds weekly operational report meetings where officials address various matters. Since March 14, these meetings have been recorded and made available on the department’s YouTube Channel.

Additionally, the SSA is disclosing significant information related to decisions made by the acting commissioner. This information is available on the “Agency Actions” webpage.

This page outlines the challenges the SSA is facing, the options available to the agency for addressing these issues, and the final decisions made by the acting commissioner.

The SSA has created an “Efficiencies and Cost Avoidance” webpage outlining site lease terminations initiated by the agency and the potential impact of these changes on citizens.

The latest update notes that SSA is collaborating with the General Services Administration to terminate 64 leases, which are expected to result in savings of over $4 million annually in rental expenses.

Another webpage maintained by the agency provides details about the SSA’s workforce optimization efforts. Currently, 345 employees have opted for a deferred resignation program, and another 2,674 have shown interest in voluntary separations, with 2,477 confirmed eligible.

The agency mentioned that it “submitted its draft Reduction-in-Force (RIF) plan to the Office of Personnel Management (OPM) by the deadline of March 13, 2025.”

“There is no set date for when the plan may receive approval or commence,” it stated.

The SSA is also sharing information regarding wait times that individuals may experience when they contact the SSA’s national 800 number.

“Over 70 million people rely on Social Security benefits, with millions more seeking other services each year, such as requesting a new Social Security card,” the agency reported.

Recently, the SSA introduced an initiative aimed at reinforcing identity verification for beneficiaries who do not utilize their “my Social Security account” while applying for benefits or updating direct deposit banking information.

Moreover, the SSA has released an online resource designed to help individuals understand identity-related matters.

Court Order Against DOGE

The SSA has been collaborating with the Department of Government Efficiency (DOGE), led by Elon Musk, to find ways to enhance the agency’s efficiency.

However, this joint effort faced a setback last week when a federal judge issued a temporary restraining order (TRO) preventing DOGE from accessing personal information held by the SSA.

This ruling stemmed from a lawsuit claiming that DOGE’s “almost unlimited” access to SSA data infringed upon privacy rights and posed security risks.

“The American public may very well support the Trump Administration’s initiative to eliminate fraud, waste, and inefficiencies from federal agencies, including the SSA, where applicable. However, by what means and methods?” questioned Judge Ellen Hollander of the U.S. District Court for the District of Maryland.

“The DOGE Team is essentially conducting a fishing expedition at the SSA, hunting for a fraud epidemic based on little more than suspicion.”

Trump administration lawyers argued that the plaintiffs lacked standing as they had not experienced any injury.

DOGE comprises a 10-member group of federal employees stationed at the SSA, with seven granted read-only access to agency systems or personally identifiable information. The officials have undergone privacy training, and eight have successfully passed background checks, the attorneys stated.

“The equities and public interest support allowing the government to exercise its lawful authority to hire employees and grant necessary access to systems as needed for their job responsibilities,” the lawyers asserted.

Following the court order, Dudek indicated that he may need to shut down the SSA, noting that all agency operations involve personally identifiable information.
Subsequently, the court provided clarifying guidance concerning the TRO related to DOGE employees and activities at the SSA, after which Dudek stated that he would not shut down the agency.

“President Trump is committed to keeping Social Security offices operational and ensuring that the right payments reach the right individuals in a timely manner. The work of SSA employees will continue under the TRO,” he asserted.

Last month, DOGE discovered millions of entries in SSA records for individuals aged 120 and above, with some identified as being over 220 years old.
Dudek later mentioned that the agency is making “significant progress in identifying and correcting beneficiary records for individuals aged 100 or older.”



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