Data Breach at Ticketmaster Exposes Customers’ Credit Card Details
Ticketmaster has disclosed a recent data breach that may have compromised customers’ personal information, including credit card details.
In an email sent on July 9 to affected customers, the company stated that they suspect the breach occurred between April 2 and May 18.
“Ticketmaster recently uncovered that an unauthorized third party gained access to information from a cloud database provided by a third-party data services provider,” the email explained.
“The personal information that may have been accessed by the third party includes names, basic contact information, and encrypted credit or debit card numbers with expiration dates.”
The company has advised customers to monitor their accounts for any suspicious activity and to check their individual credit reports. Ticketmaster has also offered affected customers free identity monitoring through TransUnion.
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“As an additional precaution to safeguard your identity, we are providing you with identity monitoring conducted by TransUnion of Canada, Inc. (TransUnion) at no charge,” Ticketmaster assured customers.
The email mentioned that TransUnion will monitor for any signs of customers’ personal data appearing on the dark web, where cybercriminals sometimes sell personal information.
“Through a thorough investigation with leading cybersecurity experts and relevant authorities, we have confirmed that there have been no further unauthorized activities,” the company declared, noting that the impacted database contained information from customers in Canada, the United States, and Mexico.
Ticketmaster revealed that they have implemented technical and administrative changes following the breach, including password rotations for accounts linked to the affected cloud database, a review of access permissions, and enhanced alerting mechanisms. Additionally, the company stated that they are cooperating with law enforcement authorities in the United States.
