Transport Minister Pledges to Investigate Via Rail Breakdown That Left Passengers Stranded for 10 Hours
Canada’s transport minister expressed plans to investigate a recent train delay that left over 200 Via Rail passengers stranded for 10 hours in Quebec during the long weekend.
Originally a three hour and 12 minute journey between Montreal and Quebec City, it turned into a nearly 14-hour ordeal due to two train breakdowns that stranded passengers.
Transport Minister Pablo Rodriguez intends to meet with Via Rail leadership this week.
“Unfortunately, the mechanical issues could not be repaired on-site, and no buses were available to offer alternative transportation,” stated a company spokesperson.
Related Stories
Passenger Rudy El Maghariki recalled that Via’s crew appeared uncertain about handling the breakdown or the subsequent steps to take.
Via mentioned that power, air conditioning, and toilets were operational for most of the time, except for some interruptions during repair attempts and when coupled with another train to tow train 622.
Footage circulating on social media showed a Via Rail employee seemingly grabbing a passenger’s phone amidst escalating tensions on the stalled train.
Via Rail stated that the phone incident “will undergo a thorough investigation, and appropriate actions will be taken based on the review’s findings.”
“We are dedicated to providing exceptional customer service and ensuring that all passengers are treated with respect and dignity,” stated the company spokesperson.
Passengers were offered drinks, snacks, and a delivered meal on board before being transferred to the Ottawa-Quebec train, reaching Quebec City approximately 10 hours late at 10 p.m.
“VIA Rail recognizes the impact on passengers’ travel plans and extends its sincerest apologies for the inconvenience caused,” the spokesperson added.
All affected passengers were offered a full refund and a 100 percent travel credit for future journeys, as per the company’s statement.
The Canadian Press contributed to this report.
